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As one of the leading online hotel reservation services, allows customers to search properties and make reservations with a click of a button. Customers can search for the lowest price and make plan on the website. Click here to leave a comment about your customer service experience.Chicago200 West Madison Ste 1450Chicago, IL 60606 or Denver1400 16th St Suite 400Denver, CO 80202 or Grand Rapids4147 Eastern Avenue SEGrand Rapids, MI 49508 or Honolulu7 Waterfront Plaza500 Ala Moana Blvd Ste 400Honolulu, HI 96813 or Houston801 Travis St Ste 1625Houston, TX 77002 or Las Vegas3960 Howard Hughes Pkwy Ste 500Las Vegas, NV 89169 or Miami1111 Brickell Ave Ste 1100Miami, FL 33131 or New York City100 William St Ste 750New York City, NY 10038 or Orlando7208 Sand Lake Rd Ste 202Orlando, FL 32819 or San Francisco33 New Montgomery St5th Floor San Francisco, CA 94105 or Seattle701 Fifth Ave Columbia Tower42nd Floor Seattle, WA 98104 The official website allows customers to search for hotels and accommodations prior to making reservations.The automated system asks customers to select the appropriate choice prior to proceeding.When you select anything relating to reservations, your wait time is less than 30 seconds.When we called and selected the option to connect with the customer service department, we waited more than 5 minutes.In both instances, when we connected with the customer service department we were greeted with an agent willing to fulfill our needs by answering our questions.